Timeline6 MonthsMy RoleLead Product DesignerStakeholders & TeamCo-founder, 1 Designer, 5 Engineers

Research NASA’s Eyes products were initially developed as kiosks for science centers and later adapted for web use across various devices. To optimize these deployments, I established a research practice to identify key opportunities across the properties. This included:

• Hired a research consultant to aid in recruiting, moderating, and synthesizing the data
  
• Set up an ad hoc usability research lab at the Moore Boeck office, complete with remote monitoring capabilities.
  
• Recruited participants, including clients, enthusiasts, students, and teachers.
  
• Moderated qualitative studies.
  
• Synthesized the data to use in my design decisions

These studies uncovered multiple areas for improvement in the user interfaces and provided insights tailored to different audience segments. It was the first time the team engaged in moderated user research at this scale. While the insights were valuable and the partners appreciated the experience, budget considerations led to scaling back the practice to asynchronous, remote studies.







One outcome of the research was the improvement of filtered navigation for Eyes products. This helped enthusiasts and students explore the galaxy with more intention.